Starting July 1, 2026, refunds will follow a new, more predictable monthly schedule. If a vendor payment needs to be refunded (for example, an uncashed check), you'll now get advance notice before it happens, instead of a one-off email for each individual refund.
How it works:
| Step | What Happens |
|---|---|
| 1st of the month | You'll receive one email listing all upcoming refunds for that month. |
| 1st – 14th of the month | You have a two-week window to review the list and contact us if you'd like a payment handled differently. |
| 15th of the month | Any payments still on the list are refunded automatically. |
| 15th – 20th of the month | You'll receive a follow-up email summarizing how each payment was resolved. |
What's in the email?
Each notification includes the payment reference number, the date the original check was mailed, the vendor's address on file, and the amount of the refund.
Can I stop a refund or change how it's handled?
Yes. If a payment on the list shouldn’t be refunded, simply contact us within the 14-day review window.
We can:
- Reissue the payment to the vendor
- Update the vendor’s address if the original check was undeliverable
- Process the refund immediately instead of waiting until the 15th
Where does the refund go?
Refunds are returned to your account. You can view the full history and status of any payment, including refunds, from your Viewpost portal.
Need help?
If you have questions about a specific payment or want to make changes before a refund processes, contact us at support@viewpost.com.
