Sometimes a vendor enrolls in card and didn't intend to, or policies have updated since they enrolled.
Ex. A different stakeholder in the organization confirmed a change in process, fees, limitations or contractual obligations surfaced after enrollment.
These types of requests do come up from time to time. We’re happy to update the vendor’s payment preferences so all subsequent payments can be routed via a different method, paper check etc.
Our Payment Support team is always the most direct path, for you, or your vendors for any enrollment questions or payment issues.
They actively confirm enrollment details, contact information, and assist in processing cards.