To offer the highest level of security possible all accounts are being transitioned to two-step verification.
If you had security questions in the past, you will see the prompt to transition when you log in.
With two-step verification you increase security by requiring something that you know (username and password) and something that you have (your mobile phone) whenever you login from a new device.
How does two step work?
Sign in: After entering your username and password, a code will be sent via text message to the mobile phone you entered when you registered.
Keep it simple: You can choose to enter the code once per computer, or every time you sign in. *A message will appear at sign in where you can select, "Don't ask me again on this device." Each code is one time use, and not valid for subsequent log ins.
Account security: We'll ask you to enter a code when you try to sign in to your account from another computer or location.(Ex. if you are traveling to a new state, or using a new computer)
- What if I don't have my phone or the code isn't arriving? If you no longer have the device that is listed, or do not have access to it, contact Customer Support using the 'Help' link below.
- What if I have a new number? Once you log in, you may change the number under Personal Settings.