All files sent through Viewpost will receive an acknowledgement response outlining if the file has been rejected, accepted, or contains errors. Acknowledgement files are available in three locations:
- By email to all registered Viewpost users with Admin or Sync permissions.
- Under Sync within the company name dropdown menu in Viewpost.com
- Within the FTP site outbox (only if you are submitting files via FTP)
It is important to establish a process to review acknowledgement files. We recommend that you assign an active user to review acknowledgement files on a regular interval, or automate a response for rejected files through your FTP. Rejected payments must be corrected and resubmitted in order to be processed by Viewpost.