Step 4: Consider Exceptions


All files sent through Viewpost will receive an acknowledgement response outlining if the file has been rejected, accepted, or contains errors. Acknowledgement files are available in three locations:

  1. By email to all registered Viewpost users with Admin or Sync permissions.
  2. Under Sync within the company name dropdown menu in Viewpost.com
  3. Within the FTP site outbox (only if you are submitting files via FTP)

It is important to establish a process to review acknowledgement files. We recommend that you assign an active user to review acknowledgement files on a regular interval, or automate a response for rejected files through your FTP. Rejected payments must be corrected and resubmitted in order to be processed by Viewpost. 


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