Paper checks are sent to the address the customer enters when creating the check.
Checks are mailed traditional USPS. Sometimes checks do get lost in the mail, which is why Viewpost aims to have everyone enroll for electronic payments.
If it has been more than 7 days and the check has not arrived at the correct address please follow the steps below:
- Have payor contact the bank to stop payment on the check
- Verify the mailing address (in case the person is not registered on Viewpost)
- See if the person has since registered their bank account for Viewpost
- Log in to Viewpost and send a new payment