Didn’t mean to send a payment?
Contact your bank immediately to see if stopping payment is possible.
Once payments are sent on Viewpost they are processed. Your bank may be able to stop the payment.
Payment notification emails and payment status on the application are not retracted or updated based on internal bank processes.
**Voiding a payment on Viewpost voids the record only, disconnecting a payment from an invoice, and DOES NOT stop processing.**
When you void a payment on Viewpost the below messaging appears to tell you to contact the bank directly.
For paper checks please click here.